7:30 – 8:00 AM Registration 

8:00 – 9:00 AM Opening Keynote – ReVisionary Thinking: The Science of Adapting to Change - Courtney Clark 
Can you reach your goals, even if things aren’t going the way you expect? Most people are good at setting goals and making plans, but not very good at revising those plans when things change. But that’s the real work of resilience. Resilience is letting go of the “old way of doing things” and rewriting a script for success that gives you the fastest and best path from where you are to where you want to go. Backed by Courtney’s data-driven research, ReVisionary Thinking offers concrete strategies for blazing a new path when the goalposts move on you.  

9:00 – 10:00 AM EXPO 

10:00 – 11:15 AM General Session – Developing Future Leaders in Your Organization - Lou Ann Brubaker, Brubaker Consulting 
Covid-19 has provided valuable insights into those on your team who could assume greater responsibility: they stepped up when you needed them. Now it’s time to more formally invest in them. Ensuring that these potential or new supervisors have the 7 necessary skills required is vital to every aspect of your success. At this general session, Lou Ann Brubaker provides an overview of each one, with specific strategies for the 4 foundation skills all others must build upon: coaching, handling attitude issues, and managing conflict.   

11:15 AM – 12:30 PM Lunch in the EXPO 

12:30 – 1:45 PM Breakouts  

1) Developing Future Leaders in Your Organization Continued - Lou Ann Brubaker 
In this 75-minute session, a deep dive is provided into 3 very formal leadership processes: setting expectations, using progressive discipline in a way more likely to retain staff, and evaluating team member’s performance. Each one calls for impeccable objectivity – and the way to assure this is described using ‘hands-on’ learning opportunities.   

2) Pivoting Towards a New Mindset for Resident Engagement - Kelly A. Stranburg, M.Ed., ACSM-EP, CSCS, CDP & Sara Kyle, PhD; LE3 Solutions 
Join us for this highly interactive, energetic, thought provoking, and neighborly session addressing how to pivot our mindset around resident engagement. Given the availability for people to age in place with desired clinical and social conveniences via technology, how a resident spends their day within your community is more important than ever. After quality care, engaging and meaningful opportunities that promote quality of life are essential to prospects, current residents, and families. This session will incorporate short moments of engagement (movement, mindfulness, creativity) while also imparting the foundational steps for creating a strategy for effective resident engagement at your community or organization. The strategy is not that complex, but it does require work, planning, persistence, and urgency. If we want to continue to sell senior housing options as places of well-being, social connectedness, and a setting to thrive and evolve rather than decline, we must pay attention to what matters most…how residents and staff spend their days interacting and living in pursuit of fulfilling moments, not activities to stay busy. 

3) Dying Well - Amy Siple, Nurse Practitioner, Educator & Speaker 
When someone is given a terminal diagnosis, family and friends often rally around that individual and pledge together to fight against the disease. When death finally takes the person, those at the funeral find comfort when people say they “fought until the end”. What is the true cost of this approach, and does it rob individuals from really living and then dying well? When we are engaged in a battle it is exhausting and leaves little time for anything else. Making meaningful memories and connecting with loved ones can get pushed to the back burner as we spend all our time, energy, and resources in hospitals and searching for a miracle cure. This presentation will engage the listener as they consider stories of clients who have “fought until the end”. It will encourage them to consider their own advanced directive decisions and guide them in conversation ideas that can help client’s make informed decisions at the end of their lives. 

4) Protecting our Elderly from Abuse - Tara Crisp-Schwartz, Director of Loss Prevention; Assured Partners
In this session, we will discuss the responsibilities of facilities including; a brief overview of the regulations, predictors of abuse, different types of abuse, neglect and how to reduce those risks through best practices. The best practices that will be discussed are management of caregivers, training and overall situational awareness.

1:45 – 2:30 PM EXPO + Give Aways 

2:30 – 3:30 PM Breakouts 

1) The Art of Accelerated Resilience: Adapt Faster and Achieve More - Courtney Clark 
In today’s competitive world, there’s no time to recover from our setbacks slowly. The research-based strategies from Courtney’s new book, The Successful Struggle, will have your team managing change, chaos, conflict, and life’s other challenges in the fastest, most productive way possible. Building resilience means developing new behavior patterns in tough times, and Courtney will show you the research behind the quickest ways to get back on track and be successful, no matter the challenges you face in life and work. 

2) The Perfect Storm:  Navigating Your Organization’s Cash Flows in the Wake of the COVID-19 Pandemic - Jessica Cullen, CPA, Director & Felicia Adams, Managing Consultant; BKD 
Has your cash flow management gone overboard?  Before you send out an SOS, here are some tips to help your organization navigate “the perfect storm” the COVID-19 pandemic may have produced. Successful organizations know that every employee plays a role in revenue cycle management which, in turn, can guide your organization to safety through the challenges that the COVID-19 pandemic has created.  From administrative to clinical duties, each hand assists in steering the organization to shore – from providing quality care, to billing and collecting for those services, and looking forward to strategic planning for organizational success. This interactive session will help organizations refocus on efficient and effective best practices and provide key strategies that can serve as a lifesaver in helping to maintain or improve cash inflows.  The presenters for this session work with numerous senior living organizations across the nation and will provide billing, operational, and financial perspectives that will identify common shipwrecks and set your organization on a path to smooth sailing. 

3) Incorporating a new model of Therapy, Restorative, and Activities into PDPM with Aegis - Brian Boekhout, VP of Wellness Services & Bailey Turpin, Senior National Program Director; Aegis Therapies  
This session will review and provide examples of incorporating therapy, restorative, and activities to drive improved clinical and operational metrics. The model of care is applicable to AL, IL, and SNF settings. Aegis will provide traditional and newer, innovative, models of care and service delivery. This will include the provision of evidence-based approaches to therapy and restorative services as well as creative "wellness" approaches within activities. You will be provided with operational tools used to simplify the delivery to insure and validate impact and real examples of the outcomes that have been seen with this approach. 

4) Psychotropic Stewardship Affinity Group - Amy Siple, Nurse Practitioner, Educator & Speaker 
Our Psychotropic Stewardship Program which is a series of 7-10 minute video snippets, presented by long-term care expert Amy Siple, APRN, FPN, GS-C, on essential topics related to antipsychotic and psychotropic medication. This session will be an opportunity to discuss with Amy and one another for educational benefits and for the overall goal of the decrease in use of these medications. This is a continuation of quarterly discussion groups we have.  

3:30 – 3:45 PM Break 

3:45 – 4:45 PM Special Session for Exhibitors: Mastering Customer Communication - Dennis McIntee, Leadership Development Group 
In this special exhibitor session, we will discuss how to blend mindset and skill set in order to overcome obstacles in challenging conversations. Participants will learn how to read the story behind the story to uncover root issues quicker and more thoroughly. Explore the top two mistakes’ people make in communication and develop immediately applicable strategies to turn mistakes into effective interactions. 

3:45 – 4:45 PM Breakouts  

1) COVID-19 and the Workplace: What Now? - Alisa Nickel Ehrlich, Partner; Stinson LLP 
This session will look at the changing COVID-19 landscape, the CMS vaccine mandate, accommodations, and the specific Kansas requirements for considering employees' requests for religious accommodations.  

2) Staff Talent Enrichment - Kris B. Harmony OTR/L, LNHA, MBA, President & CEO; Harmony Healthcare International, Inc. 
The session will explore techniques to enhance staff talent and address staffing concerns that have challenged the nursing home industry pre and post COVID-19 pandemic. The session highlights strategies on four prominent areas: pay and benefits, staff call outs, negative influencers, and team-based intervention. These areas significantly impact staff recruitment and staff retention and when addressed result in immediate talent enrichment. The speaker will also review Dr. Deming’s principals of management/leadership for cultivating cohesive team relationships. 

4) Protecting our Elderly from Abuse - Tara Crisp-Schwartz, Director of Loss Prevention; Assured Partners
In this session, we will discuss the responsibilities of facilities including; a brief overview of the regulations, predictors of abuse, different types of abuse, neglect and how to reduce those risks through best practices. The best practices that will be discussed are management of caregivers, training and overall situational awareness.

4:45 – 5:00 PM Break 

5:00 – 6:30 PM Mix & Mingle Reception 

Friday, April 15th  

8:00 – 8:30 AM Registration 

8:30 – 9:30 AM Breakfast, Business Meeting & Legislative Update 

9:30 – 9:45 AM Break 

9:45 – 11:00 AM General Session – Moving Forward in an Uncertain Post-COVID Landscape - Andy Edeburn, Elder Dynamics 
As COVID remains an omnipresent force in our daily life, aging services organizations are starting to grapple more thoughtfully with what this has meant, where we are going, and what we need to be doing to remain viable and relevant into the future. Strategy is once again on our minds, but how to adapt and respond may be different – and more crucial – this time around. This session will explore the “perfect storm” that has expanded as a result of COVID, the essentials for moving into uncertainty in the near and long-term, and guidance for how to think strategically about your organization’s future and the options available to you. 

11:00 AM – 12:00 PM Leadership Roundtable Strategic Session: Recruiting & Retention with Dennis McIntee (Lunch will be provided) 
Recruiting and Retention have never been more crucial in today’s economic environment. This mastermind experience will feature a focused session creating opportunities to enhance recruitment and retention efforts specifically, within the senior living industry. Content will focus on shifting perspectives and creating strategies to combat burnout, fatigue, and turnover. 

KING Lunch 

12:15 – 1:15 PM Breakouts 

1) LPC Forum  
This group meeting is for our Life Plan Community (CCRC) to come together for some expert content, and shared learning and support.  Topics:  1) Nonprofit nursing home sales and closures.  And 2) What are the implications of CMS nursing home COVID-19 related requirements on the rest of LPC campus. 

2) The Perfect Storm:  Navigating Your Organization’s Cash Flows in the Wake of the COVID-19 Pandemic - Jessica Cullen, CPA, Director & Felicia Adams, Managing Consultant; BKD 
We felt it was such an important topic we are offering it again. Has your cash flow management gone overboard?  Before you send out an SOS, here are some tips to help your organization navigate “the perfect storm” the COVID-19 pandemic may have produced. Successful organizations know that every employee plays a role in revenue cycle management which, in turn, can guide your organization to safety through the challenges that the COVID-19 pandemic has created.  From administrative to clinical duties, each hand assists in steering the organization to shore – from providing quality care, to billing and collecting for those services, and looking forward to strategic planning for organizational success. This interactive session will help organizations refocus on efficient and effective best practices and provide key strategies that can serve as a lifesaver in helping to maintain or improve cash inflows.  The presenters for this session work with numerous senior living organizations across the nation and will provide billing, operational, and financial perspectives that will identify common shipwrecks and set your organization on a path to smooth sailing. 

3) Employee Leave: Legal Requirements and Best Practices - Alisa Nickel Ehrlich, Partner; Stinson LLP 
This session will cover the various state and federal leave laws that impact employee's leaves of absence and time off, compliance with related legal requirements and policy considerations.  

4) Staff Talent Enrichment - Kris B. Harmony OTR/L, LNHA, MBA, President & CEO; Harmony Healthcare International, Inc. 
Another repeat of a valuable session. The session will explore techniques to enhance staff talent and address staffing concerns that have challenged the nursing home industry pre and post COVID-19 pandemic. The session highlights strategies on four prominent areas: pay and benefits, staff call outs, negative influencers, and team-based intervention. These areas significantly impact staff recruitment and staff retention and when addressed result in immediate talent enrichment. The speaker will also review Dr. Deming’s principals of management/leadership for cultivating cohesive team relationships. 

1:15 – 1:30 PM Break 

1:30 – 2:45 PM Closing Keynote – Leading People through Change - Dennis McIntee, Leadership Development Group 
There are outstanding opportunities for organizations to grow, yet many leaders face hurdles. In fact, many of these hurdles are internal–not external. According to research by Bain & Company, 85% percent of executives say their greatest barriers to achieving growth objectives actually lie inside their own four walls. Because senior care is changing it is imperative to continually modulate your thinking to deal with uncertainty.